Privacy Policy

1. Information We Collect

We collect the following types of information:

1.1 Information You Provide Directly

When you use our Site, book an appointment, or contact us, we may collect:

Contact details: Name, email address, phone number
Appointment details: Preferred date and time, type of service
Location details: Address or city/zip code
Wellness and body goals: General goals such as desired body areas to focus on or aesthetic goals (for example, “stubborn belly fat,” “post-pregnancy tummy”)
How you heard about us
Payment information: Deposit or prepayment details processed through third-party payment providers (such as Stripe and Square). We do not store your full payment card number on our systems.
Photos: Before/after photos taken or shared with your consent
Survey responses or consultation notes: Information you choose to share with us before or during consultations

We do not intentionally collect detailed medical information such as diagnoses, medications, or surgical history through the Site.

1.2 Information Collected Automatically

When you visit our Site, certain information may be collected automatically through cookies, pixels, and similar technologies, including

IP address
Browser type and version
Device identifiers
Pages viewed and links clicked
Referring/exit pages
Date and time of visits
General location information based on IP address

We use tools such as Facebook/Meta Pixel, Google Analytics, Google Ads tracking, and other advertising pixels (including TikTok and similar platforms) to help us understand how visitors use our Site and to deliver relevant ads.

2. How We Collect Information

We collect information in several ways, including:

Forms and bookings on our Site (for example, contact forms and booking forms connected through GoHighLevel and Wix)
Direct communication by phone, SMS/text, email, or in person
Payment processing through third-party providers like Stripe and Square
Analytics and advertising tools (for example, Facebook/Meta Pixel, Google Analytics, Google Ads, TikTok Pixel) installed on our Site

3. How We Use Your Information

We use the information we collect for the following purposes:

To provide services
- Schedule, confirm, and manage appointments
- Communicate about your services and wellness goals
To communicate with you
- Respond to your inquiries and requests
- Send appointment reminders, confirmations, and updates by phone, SMS/text, and email
For marketing and promotions
- Send you promotional emails and SMS/text messages about offers, updates, and special events (with your consent where required)
- Show you relevant ads on platforms such as Facebook, Instagram, Google, TikTok, and other ad networks
For analytics and improvement
- Understand how people use our Site and marketing campaigns
- Improve our services, offerings, and user experience
For testimonials and before/after photos
- Use your photos and feedback on our Site, social media, or other marketing materials only with your consent
For security and legal purposes
- Protect our business, our clients, and our systems
- Comply with legal obligations and respond to lawful requests

4. SMS and Email Communications

4.1 SMS/Text Messages

If you choose to provide your phone number and opt in to receive text messages:

We may send:
- Appointment confirmations and reminders
- Follow-up messages after services
- Promotional offers, updates, and other marketing messages
Opt-Out:
You can opt out of marketing texts at any time by replying “STOP”.
You can receive help by replying “HELP”.
Standard message and data rates may apply. Message frequency may vary.

4.2 Email Communications

If you provide your email address and opt in:

We may send:
- Appointment-related communications
- Newsletters, updates, and promotional offers
Opt-Out:
You can unsubscribe from marketing emails at any time by clicking the “unsubscribe” link in the email or by contacting us at airtotalbody@gmail.com.

Even if you opt out of marketing messages, we may still send you non-marketing messages related to your appointments or our ongoing business relationship.

5. How We Share Your Information

We do not sell your personal information to third parties for money.
We may share your information with:

Service providers and business partners, such as:
- GoHighLevel (forms, CRM, SMS/email, and booking)
- Wix (website hosting and forms)
- Payment processors (Stripe, Square)
- Email and communication providers (Gmail and similar services)
- Cloud storage providers (such as Google Drive, if used to store documents or images)
Advertising and analytics partners, such as:
- Meta/Facebook, Instagram
- Google (Google Analytics, Google Ads)
- TikTok and similar platforms

Contractors or virtual assistants
We may share necessary customer information with trusted contractors or assistants who help us run our business. Their access is limited to what they need to perform their work, and they are expected to keep information confidential.
With your consent
For example, if you give us permission to use your before/after photos or testimonials on our Site, social media, or other marketing materials.
For legal and safety reasons
We may share information if we believe it is necessary to:
- Comply with applicable law or legal process
- Respond to lawful requests from authorities
- Protect the rights, property, or safety of our business, our customers, or others

6. Cookies and Tracking Technologies

Our Site and our partners use cookies, pixels, and similar technologies to:

Remember your preferences
Help our Site function properly
Understand how visitors use the Site
Measure the effectiveness of our ads and marketing
Show you more relevant ads on other websites and platforms

You can control many cookies through your browser settings, including blocking cookies or receiving alerts when cookies are being used. If you disable cookies, some features of the Site may not work properly.

7. How Long We Keep Your Information

We keep your personal information:

For as long as needed to fulfill the purposes described in this Privacy Policy
As long as we have a business need to keep it (for example, to maintain records of services you received)
As required by law or for legitimate business, accounting, or reporting obligations

If you would like us to delete your information, see the “Your Rights and Choices” section below.

8. How We Protect Your Information

We use reasonable physical, technical, and administrative measures to help protect your personal information, including:

Limiting access to personal information to staff and contractors who need it to perform their work
Using secure passwords and, where available, multi-factor authentication (MFA) on accounts
Periodically reviewing and removing old leads and data that we no longer need

No system or method of online transmission is 100% secure, but we work to protect your information and reduce risks.

9. Your Rights and Choices

You have certain rights and choices regarding your personal information.

9.1 Access, Correction, and Deletion

You may:

Request access to the personal information we have about you
Ask us to correct or update your information
Ask us to delete your information, where possible

To make a request, please email us at airtotalbody@gmail.com.

9.2 Marketing Preferences

You may:

Unsubscribe from marketing emails by using the “unsubscribe” link in those emails
Opt out of marketing texts by replying “STOP”
Contact us at airtotalbody@gmail.com to update your communication preferences

9.3 State Privacy Rights (Including California)

If you live in certain U.S. states (including California), you may have additional rights, such as:

The right to know what categories of personal information we collect and how we use and share it
The right to request access to the personal information we hold about you
The right to request deletion of your personal information, subject to certain exceptions
The right to opt out of certain types of data sharing used for targeted or cross-context behavioral advertising

We do not sell your personal information for money. Some of our advertising and analytics activities may be considered a “sale” or “sharing” of personal information under some state privacy laws. You can contact us at airtotalbody@gmail.com to ask about these practices or to request that we limit the use of your personal information for such purposes.

We will not discriminate against you for exercising your privacy rights.

10. Children’s Privacy

Our services are not directed to children under 18, and we do not knowingly collect personal information from children under 18.

If we learn that we have collected personal information from a child under 18 without appropriate consent, we will take steps to delete that information. If you believe a child under 18 has provided information to us, please contact us at airtotalbody@gmail.com.

11. International Use

Our business and services are intended for customers located in the United States. If you access the Site from outside the United States, you do so at your own initiative and are responsible for complying with any local laws that may apply.

12. Third-Party Websites

Our Site may link to third-party websites or services (such as social media platforms or online booking/payment providers). We are not responsible for the privacy practices of those third parties.

We encourage you to read the privacy policies of any third-party websites or services you use.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will revise the “Effective Date” at the top of this page.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

14. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, or if you would like to exercise your privacy rights, please contact us at:

Air Total Body Wellness
Women of the World Enterprise, LLC
1415 Oakland Blvd Suite 101
Walnut Creek, CA 94596
Email: airtotalbody@gmail.com
Phone: (925) 788-4996